Terms Of Services

TERMS

All provisions of the terms below must be interpreted in accordance with Icelandic law. If a dispute arises between the parties, such a dispute will only be resolved in Icelandic courts.

Payment options:

You can pay for products purchased on our website by credit card, including MasterCard and Visa, through Verifone’s secure payment page. 

Processing of orders:

Orders are processed as soon as payment has been received, or on the next working day after the order is placed.

If a product is not in stock, the buyer will be contacted and informed about the estimated delivery time. The product can also be refunded if requested.

Dropp, Íslandspóstur and DHL handle the shipping of orders. Their terms of delivery, warranty and transport apply to the delivery of the product. The cost of each shipment is specified when ordering.

Lilja Björk Jewellery is not responsible for any damage that may occur during transport.

Return deadline and refund:

The buyer has 14 days to cancel an online purchase, provided that the product is unused and returned in good condition in its original, unused packaging.

It is not possible to return a product if it has already been used.

A receipt for the purchase must be provided when the product is returned. Lilja Björk Jewellery will refund the product purchase once the above conditions have been met and the product has been received.

We advise customers to contact us by email at info@lbj.is before returning a product.

The buyer pays the shipping costs for products that are exchanged or returned. If any questions arise, please contact us at the email address above.

Shipping costs are not refunded unless the product is defective.

Prices:

Please note that online prices are subject to change without notice.

All prices in the online store include VAT, and all invoices are issued with VAT.

Please note that online prices, images and product descriptions are published subject to errors. Lilja Björk Jewellery reserves the right not to process an order if the price of the product is incorrectly listed in the online store.

If a product is in short supply when it is ordered, it cannot be guaranteed that it will still be available when the online order is completed. There may also be quantity restrictions due to special offers that are running for a short time.

More information about stock status and other matters can be obtained by sending an email to info@lbj.is.

Confidentiality:

Lilja Björk Jewellery pledges full confidentiality to the buyer regarding all information provided by the buyer in connection with the transaction.

Information will not be disclosed to third parties under any circumstances.

When a product is ordered in the Lilja Björk Jewellery online store, payment card information is handled securely while the transaction takes place and is accepted in the system. Verifone stores card details in its secure systems, but not on the payment page itself.

As soon as the order is confirmed and the customer receives the confirmation, all payment card information is deleted from the system. Card information is therefore kept safe throughout the entire process.

PRIVACY TERMS

New privacy legislation

On July 15, 2018, new data protection legislation came into force in Iceland in accordance with the new regulation of the European Union, GDPR. In accordance with the regulation, we have updated our privacy policy.

Any information that identifies you or could be used for that purpose is considered personal information. Examples include your name, contact information and purchase history.

Lilja Björk Jewellery uses personal information about you for the following purposes:

 

Services

We collect personal information about you whenever you use our services, website, or contact us by email, through social media, or through service providers. The same applies when the service is provided by third parties or parties acting on behalf of Lilja Björk Jewellery.

Please note that if you do not wish to provide us with personal data that is necessary to fulfil a contract, or where processing is required by law, we may not be able to provide you with the requested service, in whole or in part.

In order to provide you with our services, or for other responsible parties to provide part of the services you have requested, we must process the following types of personal information:

• Your name, address, email address, phone number, contact information, social security number, billing information and payment information.
• Information about additional services and other relevant information.
• Information about communication and online registrations, for example through social media such as Facebook and Instagram.

Kennitala: 531123-0340
VSKNR: 15584